1. Accepted Payment Methods
We currently accept the following:
Mobile Money (MTN, Vodafone, AirtelTigo)
Bank Transfers
Cash on Delivery (available in select locations)
Debit/Credit Cards (Visa, MasterCard – for online payments)
POS Payments (in-store purchases)
2. Payment Security
Your payment information is handled securely. We use trusted payment gateways and SSL encryption to protect your data. We do not store your card or mobile money details after the transaction.
3. Order Confirmation
Orders are confirmed only after successful payment (except for cash-on-delivery orders). You will receive a confirmation email or SMS with your order details.
4. Payment Issues
If your payment fails or is declined:
Ensure your card or mobile wallet has sufficient funds.
Double-check your payment details.
Contact your bank or mobile money provider.
If the issue persists, please reach out to our support team for assistance.
5. Refunds & Disputes
Refunds are processed based on our Return & Refund Policy. If you were charged but didn’t receive a confirmation, please contact us immediately.